ClaimCompass Has Helped 1000 Airline Passengers Get $420 Each Back From Airlines for Canceled Tickets and Lost Items with CEO Tatyana Mitkova

Tatyana Mitkova

In Episode #596, Nathan interviews Tatyana Mitkova. She’s the CEO and founder of ClaimCompass, a company that helps airline passengers submit a claim online for canceled, delayed or overbooked flights.



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Famous Five:

  • Favorite Book? – How to Win Friends and Influence People
  • What CEO do you follow? – Kathryn Minshew
  • Favorite online tool? — Slack
  • Do you get 8 hours of sleep?— No
  • If you could let your 20-year old self, know one thing, what would it be? – “Her life is to become more and more interesting with every decision she makes that takes her out of her comfort zone”

Time Stamped Show Notes:

  • 01:26 – Nathan introduces Tatyana to the show
  • 01:42 – ClaimCompass get airlines to pay up to $680 for canceled flights
  • 01:51 – Flights could be delayed, canceled or overbooked
  • 02:05 – ClaimCompass can help you get paid for your lost baggage
  • 02:13 – ClaimCompass is based on the regulations in Europe
  • 02:29 – More than 90% of airline passengers are unaware of their rights
  • 02:46 – ClaimCompass tries to speed up the claiming process for passengers
  • 02:49 – ClaimCompass has a web app and passengers can submit a claim online
  • 03:03 – ClaimCompass makes money by keeping a 25% success-based commission
  • 03:25 – ClaimCompass is growing 75% month over month, in the last 3 months
    • 03:39 – In January, ClaimCompass will reach a thousand claims
  • 03:43 – Average claim refund is $420
  • 03:58 – Average MRR
  • 04:11 – ClaimCompass has their own internal software for their claims management system
  • 04:36 – ClaimCompass has established relationships with more than 50 airlines
  • 04:55 – Team size
  • 05:24 – ClaimCompass was launched, in 2016, as a side project
  • 05:48 – Tatyana and the co-founders have their own stories about getting frustrated with an airline
  • 06:04 – Tatyana has a legal background
  • 06:24 – ClaimCompass was bootstrapped and got into the 500 Startups program, in Europe, 2 months ago
  • 06:40 – ClaimCompass has raised $150K
  • 07:02 – Plans for 2017
  • 07:10 – “Our goal is to reach as many passengers as possible”
  • 07:50 – CAC
  • 08:20 – ClaimCompass’ paid ads expenses are increasing
  • 08:53 – ClaimCompass had their demo day on the 15th of February at the 500 Startups program
  • 09:00 – Tatyana believes they will have their seed round in 6 months
  • 09:51 – Tatyana is looking to raise a million in their next round
  • 10:12 – One of ClaimCompass’ biggest competitors is AirHelp
  • 11:00 – Tatyana believes that if they partnered with online travel agencies, they can reach more people
  • 11:18 – Flight Right and are some of ClaimCompass’ competitors, too
    • 11:31 – Some of ClaimCompass competitors’ business models can make you lose money
  • 13:00 – The Famous Five

3 Key Points:

  1. More than 90% of airline passengers are unaware of their rights – we should know our rights to make an appropriate claim.
  2. Not all business models are the same – study the company first, to be aware of the charges.
  3. Every step out of your comfort zone, leads to something far more interesting for you.

Resources Mentioned:

  • Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments
  • Drip – Nathan uses Drip’s email automation platform and visual campaign builder to build his sales funnel
  • Toptal– Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn’t have to hire a co-founder due to the quality of Toptal
  • Host Gator– The site Nathan uses to buy his domain names and hosting for the cheapest price possible.
  • Audible– Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books.
  • The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
  • Jamf – Jamf helped Nathan keep his Macbook Air 11” secure even when he left it in the airplane’s back seat pocket
  • Freshbooks – Nathan doesn’t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW

Show Notes provided by Mallard Creatives