In Episode #396, Nathan interviews Kevin Davis, who came up with a creative solution for tech support. After waiting weeks to get his computer back from the Geek Squad, he thought there had to be a quicker, better solution. He created Geekatoo as a platform for people to find tech experts in their own neighborhoods.
- Favorite Book? – Jason Calacanis’ Podcast
- What CEO do you follow? — Not really, I look at other marketplaces.
- Favorite online tool? — Base
- Do you get 8 hours of sleep?—Yes
- If you could let your 20 year old self know one thing, what would it be? — Make sure that you get your startup out as soon as possible.
Time Stamped Show Notes:
- 01:25 – Nathan introduces Kevin
- 01:50 – Musician, tech guy, and geek
- 02:10 – Geekatoo, “like an Uber for tech support”
- 03:00 – They started out aiming for a nationwide company
- 04:10 – A platform
- 04:50 – Founded in 2010
- 04:55 – First-year revenue was literally nothing
- 05:30 – It took over a year to get the product out
- 06:20 – He supported himself by living back home
- 07:00 – Now it is much quicker to bootstrap a launch
- 07:45 – They take a percentage for every job that comes through
- 08:00 – Switched to solving larger-level problems
- 08:50 – Three different plans and other services
- 09:30 – Customers are covered for the long term
- 10:00 – Onboarding takes people from one service to a monthly plan
- 10:30 – Total customers is 40000
- 10:50 — $2.7 M in capital
- 11:10 – 2015 revenue was almost $4 M
- 11:25 – Biggest costs
- 11:50 – Provider payout and overseas center
- 12:25 – Ad words
- 13:20 – A focus on positive economics
- 14:15 – Average project value is about $130
- 14:40 – Acquisition cost is $20 to $30
- 15:15 – A large volume of customers had $0 acquisition cost
- 16:00 – Reasoning behind the merger with HelloTech
- 17:35 – “A bigger pie”
- 18:00 – New partners coming forward
- 18:35 – firstname.lastname@example.org or @geekatoo on Twitter
- 21:15 — The Famous Five
3 Key Points:
- Don’t worry about perfecting your business—get it out there as quickly as possible
- Do what is best to help your business grow.
- Find a simple way to communicate with your customers.
- Host Gator – The site Nathan uses to buy his domain names and hosting for cheapest price possible.
- Freshbooks – The site Nathan uses to manage his invoices and accounts.
- Leadpages – The drag and drop tool Nathan uses to quickly create his webinar landing pages which convert at 35%+
- Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5 hour drive) to listen to audio books.